Refund policy
At oriohandmade.store, customer satisfaction is at the heart of everything we do. We take pride in offering carefully selected handmade and craft-related products, and we want you to feel completely confident when shopping with us.
30-Day Return Policy
We offer a 30-day return and refund policy from the date your order is delivered. If for any reason you are not satisfied with your purchase, you may request a return within this period.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Free Returns
We provide free returns for eligible items. If your product arrives damaged, defective, or incorrect, we will cover all return shipping costs.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items not due to our error
- Customized or personalized products
- Items returned without prior approval
Refund Process
Once we receive and inspect your returned item:
- You will be notified via email regarding the approval status
- If approved, your refund will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider (processing times may vary)
- Contact your bank
If the issue persists, please contact us at support@oriohandmade.store
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, the order may already be processed or shipped.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos or videos for verification
We will arrange a replacement or full refund at no additional cost.